Shipping Policy of Starhato

Effective Date: January 3, 2025

At Starhato, we aim to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions for shipping products purchased on our website. By placing an order, you agree to the following terms.

1. Shipping Destinations

We currently ship to valid addresses within the United States. We do not offer international shipping at this time.

2. Processing Time

  • Orders are typically processed within 1-2 business days from the time they are received.
  • Orders placed on weekends or holidays will be processed the next business day.
  • If there are any delays in processing your order, you will be notified via email.

3. Shipping Methods

We offer several shipping options depending on your location and preference. Available shipping methods may include:

  • Standard Shipping
  • Expedited Shipping
  • Two-Day Shipping
  • Next-Day Shipping

Shipping costs will be calculated during checkout based on your chosen method, delivery address, and the weight of your order.

4. Shipping Costs

  • Shipping fees will be displayed at checkout based on your order and location.
  • Free shipping promotions may be available periodically; please refer to the current promotions on our website for details.
  • Customers are responsible for any taxes, import duties, or customs fees that may apply to their shipments, especially if the shipping destination is outside the U.S. (if applicable in the future).

5. Estimated Delivery Times

  • Standard Shipping: Typically takes 5–7 business days from the date of shipment.
  • Expedited Shipping: Typically takes 2–3 business days from the date of shipment.
  • Two-Day Shipping: Typically arrives within 2 business days from the date of shipment.
  • Next-Day Shipping: Delivered the next business day after shipment.

Please note that delivery times are estimates, and delays may occur due to weather, shipping carrier issues, or other unforeseen circumstances.

6. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

7. Address Accuracy

It is the customer’s responsibility to provide accurate and complete shipping information. Starhato is not responsible for delays or issues caused by incorrect or incomplete addresses. Please double-check your shipping address at checkout to avoid errors.

8. Order Issues and Delays

If your order has not arrived within the estimated delivery time, please contact our customer support team at info@starhato.net. We will investigate the issue with the carrier and work to resolve it as quickly as possible.

9. Missing or Damaged Shipments

  • If your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and, if necessary, process a replacement or refund.
  • Any damages or missing items must be reported within 7 days of receiving the shipment.

10. Returns and Exchanges

For information on returning or exchanging your order, please refer to our Refund and Returns Policy.

11. Contact Us

If you have any questions regarding shipping, please feel free to contact us:

Thank you for choosing Starhato. We are committed to providing fast, reliable, and secure shipping to ensure your satisfaction with every order!