Refund and Returns Policy of Starhato

Effective Date: January 3, 2025

At Starhato, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product, our Refund and Returns Policy provides clear guidance to address your concerns.

Eligibility for Returns

  • Products must be returned within 30 days of the original purchase date.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards.
  • Clearance or final sale items.
  • Items damaged due to misuse or mishandling.

Refund Process

Once we receive your returned item, our team will inspect it. Upon approval, your refund will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method within 5–7 business days.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you wish to exchange a product, please contact us at info@starhato.net. Exchanges are subject to product availability and the same conditions as returns.

Defective or Damaged Products

If you receive a defective or damaged item, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping fees.

How to Initiate a Return

To start a return, please contact our Customer Support team:

Provide your order number and details of the product you wish to return. Our team will guide you through the process and provide a return shipping address.

Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

Thank you for choosing Starhato. We are committed to delivering premium products and exceptional customer service. For further assistance, please reach out to us at any time.