Promotions & Discounts Policy 
At 3 Lua, we love rewarding our customers with great deals and exciting promotions. This Promotions & Discounts Policy outlines the types of offers we provide, how to use them, and important terms and conditions.

We believe everyone deserves to enjoy fresh, high-quality food — at a better price.

1. Types of Promotions
We regularly run the following promotions:

• Seasonal Sales
  Discounts during major holidays (Tet, Mid-Autumn, New Year, etc.)

Announced via website banner and social media

• Weekly or Daily Flash Deals
  Limited-time discounts on selected pork or cha com products

First-come, first-served basis

• Combo Offers
  Buy more, save more: special prices on bundle sets

Examples: “Buy 3 packs of cha com – Save 10%” or “Family Pork Combo – Free Delivery”

• Loyalty Discounts
  Exclusive deals for repeat customers

Requires login and purchase history

• Referral Bonuses
  Share your personal referral code with friends

When they order, you get store credit or percentage off next order

• First-Time Buyer Discounts
  Welcome code for new customers

Applies to first order only (minimum value may apply)

2. How to Use Discount Codes
Enter your promo code at checkout in the “Discount Code” field

Only one promo code can be applied per order

Promo codes are case-sensitive

Some codes may have a minimum purchase amount or apply only to certain products

Expired, duplicated, or incorrectly entered codes will not be accepted.

3. Promotion Validity & Limits
Most promotions are valid for a limited time and while stocks last

Promotions cannot be combined unless stated otherwise

Discounted items are often non-refundable unless defective

We reserve the right to modify, cancel, or extend any promotion without prior notice

4. Common Promo Restrictions
Some discounts are valid online only (not applicable to phone or walk-in orders)

Promotions may not apply to:

Delivery fees

Previously placed orders

Certain premium or special-order products

Always check the terms included in the promotion banner or email announcement.

5. Refunds on Discounted Orders
If an order using a promo code is cancelled or returned:

Only the discounted amount will be refunded

Promo codes are non-reusable once redeemed

Partial refunds will be calculated proportionally

6. Customer Responsibilities
By using any promotion or discount:

You agree to follow the stated rules and expiry timelines

You ensure the promo code is valid at time of use

You do not misuse codes (e.g., fake referrals, multiple new accounts)

Any abuse may result in account suspension or loss of discount eligibility.

7. Need Help with a Promo Code?
If you’re having trouble with a code or unsure about terms, our Customer Care Team is here to help:

📞 Hotline: +84 123 456 789

💬 Zalo / Live Chat (during business hours)

✉️ Email: cskh@starhato.com

Please have your order number and code ready when contacting us.

8. Stay Updated
Don’t miss out on hot deals! Here’s how to stay informed:

📩 Subscribe to our newsletter to get promo codes straight to your inbox

📱 Follow us on Facebook & Zalo for real-time deal alerts

🛒 Log in regularly to your account for member-exclusive offers

At 3 Lua, promotions aren’t just about saving money — they’re our way of saying thank you.

Enjoy delicious, honest food with better value — every time you shop!