Shopping Guide
Welcome to our online store – your trusted source for premium quality pork and traditional Vietnamese cha com. To ensure you have a smooth, safe, and satisfying shopping experience, we have created this detailed shopping guide that covers everything you need to know — from browsing and placing orders to receiving your fresh products.
1. Browsing and Finding Products
Our website is designed for easy navigation, whether you’re shopping for daily meals or preparing for special occasions.
Use the search bar at the top of the page to find specific items such as “fresh pork belly” or “cha com”.
Browse by categories: Pork Cuts, Traditional Dishes, Combo Deals, and Promotions.
Click on a product to view detailed descriptions, weight options, ingredients, nutritional information, and storage instructions.
2. Placing Your Order
To make a purchase:
Select Quantity: Choose your desired quantity or weight from the dropdown menu.
Add to Cart: Click the “Add to Cart” button.
Review Your Cart: Go to your cart (top right corner) to review selected items, quantities, and total cost.
Proceed to Checkout:
You can choose to checkout as a guest or log in/create an account for a more convenient experience.
Provide delivery details (name, address, phone number).
Choose your delivery date and time slot (subject to availability).
Payment: Select a payment method: Cash on Delivery, Bank Transfer, or Online Payment (via trusted payment gateways).
3. Delivery Information
We offer fast and reliable delivery services to ensure your products arrive fresh and on time.
Delivery Areas: Currently available in [list of cities or areas].
Delivery Time: Orders placed before 5 PM will be processed for next-day delivery (excluding Sundays and public holidays).
Shipping Fees: Free shipping for orders over [xxx,000₫]. Otherwise, a flat delivery fee will be applied depending on location.
4. Packaging and Freshness Guarantee
All our pork products and cha com are vacuum-sealed or hygienically wrapped, ensuring maximum freshness.
Products are kept at a controlled temperature from our warehouse to your doorstep.
We guarantee that every item is fresh, clean, and ready for cooking or storing.
5. Returns & Refund Policy
Due to the perishable nature of our products, we only accept returns or exchanges in specific situations:
Items are damaged, spoiled, or not as ordered.
Complaints must be made within 2 hours of receiving the goods, with photo/video evidence.
Refunds can be issued via:
Store credit
Exchange of product
Full refund (in case of order cancellation before shipment or serious product fault)
6. Customer Support
Need help?
Hotline: +84 123 456 789
Email: cskh@starhato.com
Working Hours: 8:00 AM – 8:00 PM (Monday – Saturday)
Our customer service team is happy to assist you with product information, order updates, delivery changes, or complaints.
7. Tips for First-Time Buyers
Check our Combo Deals or Weekly Specials for discounts.
Subscribe to our newsletter to receive exclusive offers and promotions.
Follow us on social media for cooking tips and customer reviews.
8. Food Safety Commitment
Your health is our priority. All products comply with food safety regulations, undergo strict quality checks, and are sourced from certified farms and suppliers. We use natural ingredients only — no harmful chemicals or preservatives.
9. Frequently Asked Questions (FAQ)
Q: Can I schedule delivery on weekends?
A: Yes, we deliver on Saturdays. Sunday delivery is not available at the moment.
Q: Can I change my order after confirming it?
A: Yes, within 30 minutes of placing the order. Contact customer support as soon as possible.
Q: What if I’m not home during delivery?
A: You can provide alternate contact or leave delivery instructions during checkout.
We are committed to providing the best products and service. Thank you for choosing us as your trusted supplier of fresh pork and traditional foods. Happy shopping!